Finally, the model shows good fit values and appropriate predictive power to predict new observations of KM performance and organizational performance. Third, the influence of IT infrastructure on business performance and innovation outcomes is not direct but indirect through KM performance. Second, KM performance shows a significant direct impact on business performance and innovation outcomes. Specifically, we show that KM performance is a mediator between, on the one hand, IT infrastructure and, on the other hand, organizational performance and innovation.ĭesign/methodology: Applying Partial Least Squares (PLS), a composite-based structural equation modeling, we have carried out a study among a sample of 82 Andalusian technology-intensive innovative companies adopting both a confirmatory and predictive purposes.įindings: First, both IT infrastructure and KM practices are key drivers of KM performance. In addition, the effects of IT infrastructure can be indirect. Also, we examine how information technology (IT) infrastructure is used as a driver of KM performance, organizational performance and innovation. Purpose: In this paper, we assess the role of knowledge management (KM) practices as a key antecedent of KM performance.
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